Several chain restaurant operators, including McDonald’s and Chipotle, have announced wage increases, which some observers have cited as the solution to the problem. The Bureau of Labor Statistics reported an increase of 253,200 jobs at eating and drinking places on a seasonally adjusted basis for the month of July.ĭuring the first seven months of 2021, eating and drinking places added a net 1.3 million jobs. ![]() The association’s tracking survey found that 75% of restaurant operators claim recruitment is their biggest challenge.Įmployment in the industry has been rebounding in the last few months, however. “The labor shortage continues to plague the industry, and we don’t see industry employment returning to full strength until well into 2022,” said Hudson Riehle, senior vice president of research and knowledge at the NRA.Īt sandwich chain Ike’s Love & Sandwiches, the company found that customers have continued to order online and via mobile app even as restrictions on indoor dining started to loosen, which has been a help in operating with fewer workers per store during the labor crunch. restaurant industry is one million jobs short of its pre-pandemic employment level of 12.3 million, according to the National Restaurant Association. ![]() Many restaurants, like businesses in other industries, have reported that they have been struggling to find workers, as many have left the industry for new opportunities during the pandemic and others remain fearful of the ongoing spread of COVID-19. Instead of needing two or three cashiers at any one time, we can get away with one or two.” “They would order in advance on the app and dine in, which has helped in terms of the number of people we have on staff. ![]() “We found we were able to capture a lot of those customers and keep them on the digital side, even when they were coming in to eat,” Michael Goldberg, CEO of Ike’s, told CO. Some are also reducing hours and streamlining their operations in other ways in an effort to get by with fewer employees.Īmid rising wage pressures, many restaurants are also leaning into quality-of-life benefits for employees, from evenings off to a no-uniform policy, as a selling point for their businesses to be viewed as attractive workplaces.Īt sandwich chain Ike’s Love & Sandwiches, the company found that customers have continued to order online and via mobile app even as restrictions on indoor dining started to loosen, which has been a help in operating with fewer workers per store during the labor crunch. Many foodservice businesses are striving to retain some of the labor efficiencies that they implemented during the pandemic, such as encouraging customers to use digital ordering and digital payment, which allow restaurants to operate with fewer staff. Restaurant companies are coping with a labor shortage that is forcing the industry to rethink its longstanding operating models. Restaurants are competing for labor by offering improved work environments and corporate culture.Labor-saving efficiencies such as digital ordering and improved processes are helping restaurants get by with a reduced workforce.restaurant industry, which still employs an estimated one million fewer workers than before the pandemic, is pivoting to bounce back after a devastating 2020. Ike's Love & Sandwiches seeks to provide a strong company culture and fun place to work.
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